Mama4 Privacy Policy – How We Protect Your Information
This document transparently explains how mama4 collects, uses, stores, and protects the personal information of users on our platform in Malaysia.
Effective date: 1 January 2026
1. Information We Collect
When you register or use the mama4 platform, we collect several categories of information to ensure our services run smoothly and securely for all users.
Account Information: Your full name, date of birth, email address, phone number, and password provided during registration. This information is used to verify your identity and ensure your account is unique within our system.
Device & Browser Information: Device type (Android or iOS), operating system, browser version, IP address, and general location data. We collect this information to ensure the platform displays correctly on your device and to identify any suspicious access attempts.
Payment Information: Transaction details in MYR, including payment methods used, deposit and withdrawal amounts, and transaction records. We do not store credit card numbers or sensitive financial information directly — all payment processing is handled through secure payment providers.
Usage Data: Records of pages visited, game or betting categories accessed, session duration, and in-platform interactions. This data helps us understand how users engage with the platform and improve the overall experience.
2. How We Use Your Information
Mama4 uses the information collected solely for legitimate purposes directly related to platform operations. We do not use your data for any other purpose without your consent.
The main purposes for using your information include:
- Process account registrations and verify user identity
- Processing deposits, withdrawals, and financial transactions in MYR
- Detect and prevent fraud, unauthorised access, and security breaches
- Sending important notifications related to your account, transactions, and platform updates
- Providing effective customer support whenever you reach out to us
- Improving platform performance, layout, and content based on usage patterns
- Complying with applicable legal and regulatory requirements in Malaysia
We will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Session Tracking
The mama4 platform uses cookies and similar session-tracking technologies to enhance the user experience and keep the platform running smoothly. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login and session management. Without these cookies, the platform cannot operate properly.
- Analytics Cookies: Helping us understand how users interact with the platform — which pages are visited most, how long users stay in a session, and where they exit.
- Functional Cookies: Saving your preferences such as display language and account settings so you do not have to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality and prevent you from logging in or using certain key features.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All mama4 user data is stored on servers protected by SSL encryption and multi-layered security measures. Database access is restricted to authorised personnel with a specific business need, and all access is logged and monitored.
We retain your personal information for as long as necessary for the stated purposes, or as required by applicable law. Once an account is closed and all legal obligations have been met, information that is no longer needed will be securely deleted.
Sharing with Third Parties
Mama4 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share information in the following situations:
- With approved payment service providers to process MYR transactions
- When required by law, court order, or a competent authority
- In emergency situations to protect the safety of users or the public
All third parties we work with are required to uphold data security standards equivalent to our own.
5. User Rights & Policy Changes
Your Rights as a User
As a mama4 platform user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted to our customer support team.
- Right to Correction: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request that your personal information be deleted from our systems. This is subject to any legal or contractual obligations that may require us to retain certain records.
- Right to Restriction: You may request that we restrict the processing of your data in certain situations, such as when the accuracy of your data is in dispute.
Changes to This Policy
Mama4 reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or platform operations. Significant changes will be communicated to users via an in-platform notice or the registered email address. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
For any queries regarding your data privacy or to submit a user rights request, please contact us at [email protected] or visit the FAQ us for more information.
Your Privacy is mama4's Priority
We are committed to protecting every user's data. If you have questions or want to learn more, check our FAQ or register an account with complete confidence.